It is always a challenge to find service people to perform any job, especially cleaners. Since it's easy to start cleaning company pretty much everybody can become a cleaner overnight with less than $100 investment.
Simple search can reveal few thousand registered companies plus probably the same number of unregistered private cleaners.
So how do you find out who is the best fit to hire:
- Find out how long the business been around. Since more than half of the start-ups do not survive first five years, that can be a good sign of business conduction.
- Do they pick-up phone or get back quickly when you call them. Lot's of time you might call a company inviting them to give you a quote but they may call you back in 2 days. That is a good sign that it can be an issue if you choose them as a contractor.
Recently I partially changes windows in my house. They forgot to fill foam in one of the window gaps. When I called them back to request it done the company gave me phone number of the installer who never called me back. Even though it cost me to do myself for only $12 they definely lost my business worth $8,000 plus many referrals
- Franchise. There are advantages of hiring of franchiser since he has access to knowledge and expertise of larger company. Also they follow all provincial and federal guidelines.
From other side anybody without prior experience can become a cleaning company with couple days of on-site and 5-6 hours of video training. Also most of the franchise companies have to follow strict guidelines it might be hard for them to customize their services
- Ask for testimonials or who is using their services. Cleaning company might be servicing some companies you deal with which will make it easy to track it down.
- If there will be ongoing supervision at the job site. All comes down to the fact how is the owner, management approaches their business. If they value their customers, show great interest in business, employees will follow the same pattern.
Therefore ongoing on site supervision of cleaners will help to prevent missing minor details to become an issue
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